CMS Password:
1. Open the Crystal Configuration Manager (CCM).
2. Stop the SIA.
3. Open the CMS database administrator application (for example: SQL server enterprise manager if you are using MS SQL2000).
4. Run the following SQL statement on the CMS database:
SELECT * FROM CMS_InfoObjects6 WHERE (ObjectID = 12)
5. Delete the record that is returned.
DELETE FROM CMS_InfoObjects6 WHERE (ObjectID = 12)
6. Restart the SIA server from the CCM. This will recreate the administrator account with a blank password.
7. Log on to the Central Management Console (CMC) using Administrator as a user name and a blank password.
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